Article I: Contracting Parties

The Provider (Supplier):

• LuxoMedia, a division of Luxo Real Estate & Hotels Ltd
• Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
• Company No.: 16688166
• email: [email protected]
• (Hereinafter, the "Provider")

The Client (Subscriber):

The business entity that has completed the online order and payment for the service package. (Hereinafter, the "Client")

Acceptance: The Client's online order and payment shall constitute full and binding acceptance of this Agreement and its integral Schedules No. 1, No. 2, and No. 3.

Article II: Subject Matter of the Agreement

The subject matter of this Agreement is the provision of professional media services for the Client, specifically:

• Creation and management of video marketing for social networks and YouTube Shorts.
• Creation and management of email marketing for the B2B segment.

Services shall be provided according to the chosen package published in the Provider's price list, as detailed in Schedule No. 1.

Article III: Conditions of Service Provision

A) Video Marketing

• Format: Videos are delivered in the standard 9:16 vertical format, suitable for IG Reels, TikTok, and YouTube Shorts.
• Branding: Each video includes the Client's basic branding (logo, name, text). If the Client requires another format (e.g., 16:9), they must notify the Provider in advance.
• Materials: Videos are produced based on materials provided by the Client. If the Client fails to provide materials, the Provider is entitled to prepare texts or proposals independently, which may be charged according to Schedule No. 2.
• Process: The Provider utilizes AI tools, its own creative process, and professional discretion to achieve effective content.
• Revisions: Revisions are not included. Additional edits shall be charged separately according to Schedule No. 2

B) Email Marketing

• Campaigns: The Provider creates regular B2B email campaigns targeting firms, agencies, and event managers.
• Database: The package price includes the corporate contact database (scope according to the package in Schedule No. 1).
• Content: The service includes the preparation of texts, email subjects, and professional copywriting.
• Warm-Up Period: The first month involves an essential warm-up process of the email accounts, restricting campaign volumes. The Client acknowledges this necessary process, which increases deliverability and campaign effectiveness.
• Optimization: Campaigns are set up, regularly evaluated, and continuously optimized.
• No Guarantee: The Provider cannot guarantee a specific number of opens, reservations, or a specific financial outcome.

Article IV: Client Obligations and Indemnity

• Materials and Contact: The Client must provide all necessary materials (logo, texts, images) and designate one Contact Person.
• Legality: The Client is responsible for the legality of the materials provided and for copyrights. The Client shall indemnify the Provider against any third-party claims arising from the Client’s breach of copyright.
• Communication: Standard communication occurs via email during working hours (GMT – London time).

Article V: Payments and Financial Terms

• Subscription: All services are provided on a subscription basis for an indefinite term.
• Minimum Commitment: The Minimum Commitment is 3 months.
• Termination Payment: After the commitment period, the Agreement can be terminated with a 30-day notice period.
• Non-Refundable: Payments are due in advance and are strictly non-refundable, even if the Client fails to utilize the services.
• VAT and Taxes: All prices are quoted exclusive of VAT. The Client shall be responsible for the payment of all applicable VAT. The Provider is not VAT registered.
• Penalty: The Provider is entitled to impose a contractual penalty of USD 50 ($50) for each payment delay exceeding 7 days.
• Currency Flexibility: The reference currency of this Agreement and all fixed prices is the United States Dollar (USD). Payments processed via platforms (e.g., Stripe) may allow the Client to use various international currencies, which will be automatically converted to USD at the current exchange rate upon processing.

Article VI: Claims and Limitations

• Claims: The Client may file a claim within 30 days of the service delivery. The Provider shall settle the claim within 30 days.
• Exclusion: Subjective dissatisfaction with the content is not grounds for a fee refund.
• Liability Cap: The Provider's liability is limited to the amount paid by the Client for the service.
• Consequential Damages: The Provider is not responsible for indirect or consequential damages (lost profit, missed opportunities).

Article VII: Duration and Termination

• Termination by Client: After the Minimum Commitment (3 months), the Agreement may be terminated with a 30-day notice period.
• Termination by Provider: The Provider may terminate or suspend the service immediately if the Client fails to pay fees, provides illegal content, or breaches the terms of the Agreement.

Article VIII: Governing Law and Final Provisions

• Legal Framework: This is a B2B contract, not subject to consumer law.
• Jurisdiction: It is governed by the law of the United Kingdom. All disputes shall be settled by the competent courts in London.